Howard Chia
Education
Bachelor of Arts in Criminology
Simon Fraser University
2019 - 2023
Experience
- Provide administrative, field, and direct-client support for Social Workers in the Intake and Family Services teams.
- Developed a court and service tracking system adopted as the model for a standardized system across the Northern Service Delivery Area by the Strategic Planning, Performance & Engagement Branch.
- Created excel trackings for child visits, section 96 information requests, and 3rd party agency referrals submissions.
- Assisted with legal proceedings by writing, serving, and filing court documents; servicing a total of 18 Family Court files within a two week period.
- Attend investigative interviews, care-planning meetings, immediate-response incidents, and child removals as the secondary worker.
- Collaborate with RCMP, probation officers, health professionals, educators, and community organizations to ensure coordinated service delivery.
- Gathering, assessing, and writing detailed record reviews; updating information in the Integrated Case Management system in a timely and accurately manner.
- Conduct home visits, supervised access visits, arranged transportation, and prepared written visit reports for children in care and kinship care.
- Prepare legal, medical, and referral documents in alignment with family service care plans.
- Assist youth and parents facing mental health and substance-use challenges with accessing identification, income supports, housing resources, and counselling services.
- Oversaw daily operations, scheduling, quality assurance, and inventory management for a high-volume café serving 200+ orders daily.
- Supervised and trained a team of 7 part-time employees, fostering teamwork and reliable service during peak hours.
- Modernized business operations by implementing a custom online ordering system and partnering with delivery platforms, increasing profit by 20%.
- Led social media outreach and marketing initiatives to strengthen community engagement and customer reach.
- Using office tools such as Excel to track sales and purchases, and Outlook to communicate with suppliers and staff.
- Supervised and trained Cast Members in customer service roles to ensure consistent, high-quality guest experiences.
- Coordinated special events and supported administrative tasks for the General Manager, including reports and scheduling.
- Engaged directly with guests to resolve issues, de-escalate concerns, and maintain a welcoming environment.
Volunteer Experience
- Facilitated weekly programming that developed leadership, social skills, and resilience in youths aged 8–14, including those with diverse needs.
- Provided dedicated 1-on-1 support to a youth with special needs, adjusting activities, offering behavioural and emotional guidance, and ensuring equitable access to all Scouting experiences.
- Led patrol teams of 2–4 volunteers in community outreach, safety checks, and engagement with vulnerable adults and seniors in the Hastings-Sunrise neighbourhood.
- Provided information on local resources (housing supports, food programs, mental-health referrals) and assisted individuals in navigating available services.
- Conducted foot patrols to increase community visibility, write community report, and build positive relationships with residents, including unhoused individuals who may struggle with substance-use.
- Lead community well-being initiatives such as graffiti removal and street clean-ups.
- Led Conducted regular foot patrols to engage community members, identify safety concerns, and support vulnerable populations through direct outreach
Languages
-
English
Native
-
Mandarin
Limited Working
Diplomas
- ISTQB Tester Certification (2019)
- English Cambridge CAE (2009)
Certifications
- • CPR-C & AED Standard First Aid
- • Provincial Peer Support Worker Training
- • JIBC Basic Security Training
- • PSKN Private Investigation
Interests
- Photography
- Cooking
- Technology
- Design
- Camping
- Cello
